Consulting and Upgrade Services
CATCH21 helps institutions all across the country with premier support for all FIS Image Solution (Metavante-AFS) products. We do this in two ways: First, we support our partner institutions 24 hours a day while educating them to better help themselves. And second, we work with our institutions to accomplish projects in an efficient and timely manner in order to better meet business timelines.
For the last six years, CATCH21 has utilized our expertise in helping our customers through operational as well as technical consulting. With CATCH21, you get it all. We work with you to better understand your environment so we are able to help you evaluate if solutions make operational as well as technical sense.
We are devoted to helping our customers receive the most value from their FIS Image Solutions (Metavante-AFS) investment. When we see something that works in many of our institutions, we put it in our toolkit and share it with our customers. CATCH21 owns and maintains a fully functional test environment for our customers so we can test most solutions before making any changes to your environment!
Consulting Service Offerings:
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- IP or IT staff augmentation
- Expert support for your environment. Experts that know your institution and your processes - available 24 hours a day.
- Direct Merchant, Direct Branch and Direct Teller support, implementation and upgrades
- xVision Fed incoming Returns implementations
- VisionIP sort pattern programming
- VisionContent (DEPOT) support, implementation and upgrades.
- eVision and .NET eVision upgrades, installations and support.
- xVision support, custom programming, upgrades and implementations.
- VisionRisk (Fraud) operational and technical consulting, support, upgrades and installations.